Ensuring And Providing Exceptional Customer Service Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.Performs other duties as assigned to meet business needs.Participates in customer site inspections and assists with the sales process as necessary.Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).Uses his/her judgment to integrate current trends in event management and event design.Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.Manages group room blocks and meeting space for average to large-sized assigned groups.Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.Adheres to all standards, policies, and procedures.Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.Core Work Activities Managing Event Logistics And Operations 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major at least 1 year experience in the event management or related professional area required.High school diploma or GED experienced (1 – 2 years of experience) in the event management or related professional area.Candidate Profile Education And Experience Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Ensures their property events have a seamless turnover from sales to service back to sales. This position primarily handles events of average complexity. Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. Regis Washington D.C., 923 16th and K St NW, Washington, District of Columbia, United States VIEW ON MAP
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